Refund and returns policy

Refunds for Food Products

Thank you for shopping at Flake Bakes. We are committed to ensuring the satisfaction of our customers with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.

Refund Eligibility

Due to the nature of our products, particularly being food items, we have certain policies in place regarding refunds:

• Quality Concerns: If you believe the product you received is not up to the standards you expected or if it is damaged or defective in any way, please contact us immediately. We may require photographic evidence of the issue to assess and validate your claim.
• Incorrect Orders: In the event that you receive an incorrect order, please notify us as soon as possible. We will work to rectify the situation promptly, either by issuing a refund or sending you the correct items.

Refund Process

If your refund request meets the eligibility criteria outlined above, we will initiate the refund process. The refund will be issued using the same payment method used for the original purchase.

Refund Timeframe

Refunds may take some time to process, depending on your payment method and financial institution. Please allow up to 10-14 business days for the refund to reflect in your account.

Non-Refundable Items

Please note that certain items are non-refundable, including:

• Products that have been consumed or partially consumed.
• Products that have been tampered with or altered after delivery.

Contact Us

If you have any questions about our refund policy or need assistance with a refund request, please contact us at info@flakebake.co.uk. We are here to help and will do our best to resolve any issues promptly.

Changes to This Policy

We reserve the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on this page.

By making a purchase from Flake Bakes, you agree to the terms and conditions of this refund policy.